I like to brag every now and then.
When we set out to design a landing page for my Denver client, we had our eyes set on a minimum 2% conversion rate for their pay-per-click campaign. Currently, we’re achieving a 15.94% overall conversion rate. I made some tweaks to the form design last week, and for the past 6 days, the landing page is getting a 30% conversion rate (that’s pretty good :-))
Focusing on the front door.
The reason we’ve been able to get such good results is because we’re focusing on one thing: having people sign up for a form. No longer is the internet about websites. The internet is now about front doors. Showing people exactly what they want to see — and sometimes only what they want to see — is how to improve your conversion rate.
Don’t lock users in and throw away the key.
Amazon cages me in. If you go to Amazon, place something in your cart, then begin the checkout process, they make it impossible (without clicking the Back button a lot) to return to their store. They throw away any chance of revising your order, adding a product, or just browsing around — they sacrifice user experience for the sake of conversion rates.
Guide users through a funnel, don’t force them
Amazon.com no longer shows you how much shipping will be until you’re at the final checkout page. They used to show you right up front, but now you have to get to the final checkout page to find out shipping costs. Very annoying. Always give users the information they want, even if it means some will choose an option you don’t want them to. Give users a way out.