How Help Scout Docs hacks “Getting Started”

Help Scout Docs makes it hard to organize content on the home page, so Help Scout are using categories that redirect to articles. This looks like a category in Help Scout: The link points to a category page: And the category even shows there are 8 articles! But when you click the Getting Started […]


How to send randomly-selected support tickets to Slack once a week for easy review

At GravityView, we’re starting a review process for support to make sure that as we grow, our support continues to be awesome. We’re starting a Support Review meeting. We will randomly choose tickets to review for each person who has provided support in that time. Random selection is a pain, so we created a Zapier […]