How Help Scout Docs hacks “Getting Started”

Help Scout Docs makes it hard to organize content on the home page, so Help Scout are using categories that redirect to articles.

This looks like a category in Help Scout:

Screenshot of Help Scout's docs site

The link points to a category page:

And the category even shows there are 8 articles!

Screenshot zooming in on "8 articles"

But when you click the Getting Started link, you are taken to a Getting Started article, not a category page.

Using redirects just like Help Scout Docs does

So how do you do this yourself?

  1. Create a new category called “Getting Started”
  2. Edit the article you want to be featured
  3. Assign the article the Getting Started category
  4. Create a redirect for the category that points to a single “Getting Started” article
  5. Your Getting Started category now behaves like an article link on your Help Scout Docs site!

By Zack Katz

Zack Katz is the founder of GravityKit and TrustedLogin. He lives in Leverett, Massachusetts with his wife Juniper.